"I just wanted to send a simple note to thank you and your staff for their amazing help and service the past few days. Even though we didnt purchase our ring directly from you, you guys were more than gracious with both your time and resources to help us get the ring appraised by (the amazing) Jim Naughter, sized through Verragio, and get things set up to order the matching band. Your staff at the Schenectady store (and Brittany from the Albany store) have been nothing short of wonderful and completely accommodating for my time, especially since I was driving from Brewerton, NY to come visit you guys. Being in sales myself, and have been raised in a family-owned and operated retail business, I can easily recognize fantastic customer service, and you guys have it! I will certainly be recommending both your store and Jim for any jewelry and appraisal needs that my clients here at State Farm have. My experience yesterday was exceptional, and you should pride yourself on having such a great group of managers and sales people on the front line to represent your business. Thank you so much! See you in three weeks!!"

"My rings are everything I had hoped for. I was devastated when my engagement ring met its fate. The set had been hand made from molds and they matched Daves wedding band I didnt think I would ever have a matching set if it needed to be redone. I had always wanted a larger diamond; at the time my original was chosen as it was what we could afford and we were uneducated about diamond quality. So when we realized that the ring could be duplicated it seemed the right time to do it all at once. The results are amazing. Everything is perfect- the match, the way they fit together, the craftsmanship and that diamond! I am so happy and I want to thank you and the other jewelers who worked on it to create the set I had hoped for. We have enjoyed working with you and appreciate all that you have done for us. We look forward to working with you in the future."

"I would like to take this opportunity to thank everyone at Northeastern Fine Jewelry for making my wishes for a beautiful custom wedding ring a reality. Thanks for making all my dreams come true. I picked up my ring on Thursday the 4th of March and my ring was the more beautiful than I ever dreamed possible. From the beginning when we first started this process, we met Greg and Allen, they made us feel very comfortable and we knew at that time we were in good hands, as business owners ourselves, we know the importance of customer service and they went above and beyond our expectations. They are both an asset to your business, but we would like to take this time to give a special thanks to Allen Johnson would as been nothing but spectacular in helping me with my new custom ring as well as several other purchases. I look forward to many years of continued business ! Thanks again so very much"

"Just wanted to thank you for such a pleasant experience over the weekend in your Union St. store... my husband bought me a watch for my upcoming birthday that I was very excited about (and is now hidden away in the house somewhere until the day arrives). Even though I was there and knew what I was getting, the staff still offered to wrap it and work with my husband discreetly while I was sent to browse other items. :-) The handwritten thank-you note my husband received in the mail yesterday was also a nice touch. Thank you... we will be back."