We can accept orders anytime, 24 hours a day, seven days a week. You can use the following forms of payment for purchase of merchandise:
- American Express
To use your Credit Card on the order entry form, enter your name exactly as it appears on your credit card. Next fill out your credit card billing address as it appears on your credit card statement. We need the information to take your order and validate your credit card. To change or make corrections to your information, highlight the area you want to change and enter the new information. It's that easy. Make sure you include your daytime telephone number in case we need to speak with you about your order.
Questions? Please let us know if you have other questions about shopping at nefj.com. You can call us at 518-372-3604 or email us at firstname.lastname@example.org.
ORDER STATUS AND TRACKING
Confirmation Of Your Order
If you provide a valid e-mail address when you order, you will receive an e-mail confirming that your order has been shipped.
When an item is no longer available from our inventory, you will receive an immediate notice that the requested item is not in stock. If an order gets processed without inventory available, we will include an out-of-stock notice with your order, showing that the item has been removed from your order total. This will also be reflected in your shipping confirmation e-mail.
Tracking Your Order
When you make a purchase, you will receive a nefj.com order number and a FedEx shipment tracking number. Be sure to save these numbers. If you need to check on your order, call the following number 518-372-3604.
- In store returns
To return a NEFJ item in store, the item:
- Must be returned within 30 days of the original purchase date
- Must be unworn, unaltered, or in the original condition of the day it was purchased.
- If purchased with a credit card, must have credit card that original purchase was made with, as we do not save customer payment information.
- If paid by check there is a 10 day grace period before a check clears and a return can be made.
Special orders cannot be returned.
To return a Nefj.com product please follow these steps:
- Find the packing list that came with your order.
- On the return form, circle the reason for your return.
- Pack and seal your return securely, including the return form. Send it to Nefj.com at the address below. We recommend you use an insured parcel service such as UPS or U.S. Priority Mail or Fedex We cannot accept C.O.D. deliveries.
Nefj.com Returns Department
1607 Union Street
Schenectady NY 12309
If you do not have your original packing list, please include a note referencing your order number and reason for returning the product. If you cannot remember your order number, check your e-mail for the order confirmation notice we sent you.
Your refund will be posted to the credit card you used to make your purchase. If you have paid with a check, a refund will be sent to you immediately after check has cleared.
Refunds of Shipping Charges
If we made a mistake and sent you the wrong order, or if you received damaged or problem items, we will refund shipping charges by crediting your original form of payment.
We hope we have answered them here, but please let us know if you have other questions about shopping at Nefj.com. You can call us at 518-372-3604 .
NEFJ has implemented Secure Socket Layer technology, one of the most robust encryption platforms available. Your credit card information will be encrypted from the moment you enter it until your transaction is processed, and will not be saved on a public server.
You need to know a couple of definitions. A browser is the software that helps you navigate through the internet. A firewall is software that limits access to computer networks. A server is a computer where a Web Site's information resides.
So what? Good question. Certain versions of browsers and some firewalls do not permit access through secure servers. If this is true in your case, you will not be able to connect to the server and should place your order by calling one of our Order Service Representatives at 518-372-3604.