FAQ

Is the pricing online reflective of instore and special orders?

While we strive for 100% accurate pricing between our weibsite and stores, there may be some errors or circumstances that prevent us from acheiving this goal. If any of the items you see within these pages needs to be specially ordered from the manufacturer, outside of the in-store item, current market pricing will be applied. Please see an associate for details, please see our terms & condition "Availability, Errors and Inaccuracies" section for more information.

What are your customer service hours?

Our customer service team is available Monday through Friday from 10am to 6pm and Saturday from 10am to 4pm. We are closed on Sundays and major holidays. For inquiries outside of these hours, please leave a message, and we will get back to you promptly.

Do you offer virtual consultations?

Yes, we offer virtual consultations for your convenience. Schedule an appointment through our website, and one of our jewelry experts will assist you via video call. This service allows you to receive personalized advice and view products from the comfort of your home.

Can I schedule an in store appointment?

Yes, you can schedule an in-store appointment for personalized shopping assistance. Visit our website’s store detail pages or contact our customer service team to book a convenient time. Our staff will be ready to assist you with your specific needs during your visit.

Can I return or exchange sale items?

Yes, online purchases can be returned in-store within 30 days of the delivery date. Please bring the original receipt and the item in its original condition. Our in-store staff will process your return and assist you with any further needs.

Do you offer warranties on repairs?

Yes, we offer a limited warranty on all repairs. The warranty covers workmanship and materials used in the repair for up to six months. If you experience any issues within this period, please bring the item back for evaluation and rework if necessary.

Are custom jewelry items refundable?

Custom jewelry items, including those with engravings or personalized designs, are non-refundable. We strive to ensure your satisfaction with custom pieces and recommend discussing all details thoroughly with our designers before finalizing your order.

Can I return an online purchase in-store?

Yes, you can schedule an in-store appointment for personalized shopping assistance. Visit our website’s store detail pages or contact our customer service team to book a convenient time. Our staff will be ready to assist you with your specific needs during your visit.

What types of jewelry repairs do you offer?

We offer a wide range of jewelry repairs, including ring resizing, stone replacement, clasp repair, re-tipping prongs, pearl and bead restringing and chain soldering. Our skilled jewelers use the highest quality materials to ensure your jewelry is restored to its original beauty.

How long do jewelry repairs take?

The time required for jewelry repairs depends on the complexity of the repair. Simple repairs may take up to 7 days, while more complex restorations could take up to two to three weeks. We will provide an estimated timeline when you bring your item in for assessment.

How can I contact customer service?

You can contact our customer service team by phone, email, or through our online contact form. Our phone number and email address are listed on our website’s Contact page. We aim to respond to all inquiries within 24 hours

What is your watch repair process?

For watch repairs, bring your watch to our store or contact customer service. Our watchmaker or brand service center will inspect the watch, diagnose the issue, and provide an estimate. We handle a variety of repairs, including battery replacement, movement servicing, and strap adjustmen or replacement.

Shipping Policy

We try and ship all orders within 24 hours of receipt Monday through Friday. Friday and Weekend orders may not ship until the following Monday. All items are shipped fully insured with our signature gift wrap and bow. Special expedited shipping requests may incur additional charges. Please take into consideration when placing an order that our number one goal is to provide our customers with quality products that far exceed expectations. In doing so, our attention to detail and quality control takes precedents in our continuing effort in ensuring your satisfaction on the purchases you have made. This shipping policy is for online orders only.

What are your shipping options?

We offer several shipping options, including standard, expedited, and overnight shipping. During checkout, you can select your preferred shipping method. Standard shipping typically takes 5-7 business days, while expedited and overnight options are faster.

Do you offer shipping within the United States?

Yes! Northeastern Fine Jewelry offers Free Standard Ground Shipping on all domestic orders under $1000

Do you offer international shipping?

Currently, we do not ship overseas. Our shipping services are available only within the United States.

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. Use this tracking number on our carrier’s website to monitor the delivery status of your package. For any questions or concerns, contact our customer service team.

Do you offer financing or installment plans?

Yes, we offer financing through Wells Fargo.

Can I change or cancel my order after it’s placed?

To change or cancel an order, contact our customer service team as soon as possible. If your order has not yet been processed, we will accommodate your request. If it has already shipped, you may need to follow our return process once you receive it.

How do I initiate a return?

To initiate a return, please contact our customer service team or visit our store with your original receipt and the item in its original, unworn condition. Our team will guide you through the return process to ensure a smooth experience.