What an awesome experience I had with Northeastern Fine Jewelry Store……
Have you ever had an unpleasant experience with a store after you’ve made a purchase? However, prior to making the purchase, the employees were very pleasant. Once you went back with a problem, the whole attitude was different!
Well……let me tell you about the awesome experience I’ve always had shopping at Northeastern Jewelry Store.
I had purchased a gold omega necklace in the 1990’s in the Schenectady store on Union Street. When the new store opened in downtown Glens Falls, I took this omega in to be repaired. To my surprise, I received a call stating that this particular omega had a Lifetime Warranty, but the company no longer made this particular omega any longer.
However, Mr. Ray Bleser, the owner of the 4 Northeastern Jewelry Stores, was absolutely amazing to work with. It was evident he wants his customers satisfied. If I sent him an email, he would reply within minutes, which amazed me. Another example of his attentiveness to his customers, rather than having me drive to the Union St. Schenectady store, he sent gold necklace options to the Glens Falls store. Never once through the process of having my omega replaced, was I ever made to feel anything, but assured Mr. Bleser wanted me satisfied with the replacement.
I will only shop at Northeastern Fine Jewelry for any future purchases. I strongly believe anyone reading this “blog” would also receive the same service I received. You will not be disappointed with the attentiveness of employees and their knowledge of the field of fine jewelry.
A very happy shopper,
Can’t say enough about the friendly and helpful staff of NEFJ. From the first moment we walked in to the last day of receiving the engagement ring everything was easy and flawlessly handled, not to mention we were treated like family throughout the whole process! This was not our first purchase here and definitely will not be our last! Highly recommended!
Another amazing experience! Always first class service and an extremely friendly environment. The new showroom is gorgeous and the selection of brands is top notch. Follow up also exceeded expectations.
The Albany store was fantastic! The staff was wonderful and helped my fiancé get the ring of my dreams! On top of that I then got my dream proposal! http://www.thealbanydevils.com/center-ice-proposal/ Thanks for everything northeastern! Can't wait to come get our wedding bands!
This establishment is a remarkable brand. As I was shopping around looking for an engagement ring, I thought I was in over my head. The staff are friendly, and worked with me to find the perfect ring. I'm currently in college so my budget was pennies; but with the help of an associate I was able to choose a band and a remarkable diamond that fit beautufully. They are amazing, we will be coming back for our wedding bands as well.
My girlfriend told me that women these days pick out their engagement ring, and I did not know if this was true or not. So, we went to NEFJ in Schenectady to look for an engagement ring after visiting Hannoush, and Kay Jewelers. We met the other jewelry stores a few weeks prior, and not single one of these sent a follow-up phone call or email. We met and dealt with Deb Luvera, and she spent a lot of time listening, talking, and showing various rings to my girlfriend. I purchased the ring my fiance wanted, and just want to say it was a pleasure to work with Deb. I highly recommend NEFJ.
Having shopped at several other jewelry stores I have never experienced the level of knowledge, passion, customer service and integrity that I have at Northeastern Fine Jewelry. Ray Bleser and his team do a superb job at providing the customer with what they want, right, the first time for a reasonable price. What is most unique is that his team actually gets to know the customer and does not try to oversell them, but meet their needs!
Ray and his team are top notch and a cut above the rest. They are friendly and knowledgeable. Their price and service are second to none and I would highly recommend them.
Simply put, Northeastern Fine Jewelry has the best product in the Capital Region. They have competitive pricing and they still put enough care into the business to sit down with you and explain the nuances of diamonds and settings and work with you to find the perfect match. My wife is very happy because these guys made it happen and it looks awesome. I had it appraised after I walked out of there and I can honestly say I could not have done better elsewhere. They offer more than just engagement rings, there’s pretty much everything in there. Nice aesthetic too on the exterior at both the location in Guilderland/Albany on Western Ave and the one on Union St in Schenectady/Niskayuna. Highly recommended.
Is this just the most beautiful ring you have ever seen?" That quote from my wife is said to me, just about every week for years now, after Northeastern creatively designed a ring from very sentimental diamonds of my wife's into a cherished work of art.. Special people at Northeastern Fine Jewelry that always make you the focus of their day. A very happy and pleased customer am I.
I visited the Albany location a few days ago with my fiancé. He bought my engagement ring at a different retailer, and it turned my finger black! I also noticed there wasn't a gold stamp on the inside of the band, so we were feeling pretty skeptical about its authenticity. We spoke to Julian on the phone and in the store, and he cleaned and examined the ring for us. He was extremely thorough and took the time to explain everything to us. I wish we had gone there from the beginning! The service was exceptional and I will definitely recommend NEFJ to everyone. Thank you so much!
Last year I went to Northeastern Fine Jewelry to look for an engagement ring because I like to support the small businesses instead of going to the big company's Ex. Zales, Kays or Littmans when I walked in the door I was greeted by the vice president and he asked me what I was looking for and I told him I'm looking to get engaged but don't know what I'm look for so he brought me over to look at their many selections and we both agreed that I wanted a Tacori ring and it was the best choice I made cause my fiancé loves her ring, ever sense I bought my ring I have been going to Northeastern to buy all my jewelry from watches, rings, earnings and I happy with everything i get because I'm treated with respect.
I recently just sent one of my co-workers to Northeastern to look at engagement rings and he was treated with the utmost respect and he walked out with a beautiful ring and was happy with his experience, Northeastern also works with you on your budget and does not push you to purchase anything if you are not ready to, so if you are looking for anything from watches, rings, earnings or top brand name jewelry I would tell you to go to Northeastern Fine Jewelry because you will walk out with a smile on your face!!!!!!
Have used them to purchase a Panerai for myself and several pieces of jewelry for my girlfriend. Also, have referred multiple friends to them who have all had extremely positive experiences as well.
Their prices are competitive if not better than anyone else in the area, and while you might be able to find a slightly cheaper price for a watch online -- well, you're going to get a piece with the serial number scratched out (read: stolen, likely in transit from Europe) and nobody to call for customer service or to get it looked at if it's running slow.
Great customer service all around, could not recommend them more highly.
"To say the jewelry business is confusing would be an understatement. Where should I go? Who should I trust? Are they listening to my requests? So many questions that my head spins.
Years ago I had relied upon friends recommendations and utilized an out of town jeweler. I was moderately happy with my treatment there, but wanted a local, hands on type of experience. Fast forward to last year, and I truly believe that I have found the ideal jewelry store right here in the Capital District area in Northeastern Fine Jewelry.
I've dealt with several individuals over the course of the last 12 months and could not be happier!!! From the moment I walked in the front door, I just knew this place was different. It had a great vibe, classy but totally relaxed. The sales people were helpful and extremely knowledgeable without stalking you like a hungry pack of wolves that is typical of other jewelers. They thoroughly understand their product line as well as their competition, but have never been pushy or arrogant. They provide all the facts and allow the customer to make the most educated decision he/she can.
When spending my hard earned discretionary income on a "want" item, I need to feel good about it. The entire staff at NEFJ just gets it. They treat you with respect and genuinely appreciate your business, no matter what your budget might be. There is no reason to go elsewhere and I have been recommending them to all my family and friends.
Lastly, special thanks to several individuals who have really given me the Rock Star treatment over the past year: Gregg Kelly, Phil, Lynn, Courtney, and Umberto!!! You are a class act!!!
"My family has gone to Northeastern for many years so it was a no brainer for me to go in there when I began shopping for an engagement ring for my fiancee. Lori was so kind and helpful throughout the entire process. The end result of our efforts was an absolutely stunning ring. I would highly recommend going to Northeastern and asking for Lori!"
"Best customer service ever....Thank you..."
"Got my Engagement ring from Northeastern, it is gorgeous. My fiance cannot stop saying how many people comment on it or how blown away she by its beauty. The service I received from the Northeastern Family and David McDonald was 1st Class all the way. They even went out of their way to correct a minor blemish for me. I highly recommend checking them out for your next Jewelry purchase."
"Love love my new ring thanks so much to Joseph for your input and professionalism and for Ray your awesome diamonds,so many compliments!! Thanks again for my beautiful ring."
"My engagement ring and my two wedding bands came from Northeastern and I get nothing but compliments on them constantly! What's even better is the level of customer service we receive every time we stop in, especially from Deb! Truly a professional store with the highest level of service I have ever experienced at any jewelry store. Thank you all so very much!"
"Ray and the Team did an amazing job on the Engagement Ring for my fiance. I live down by NYC, but the diamonds, the selection, the expertise, the price and the service of Northeastern was the best (better than anyone down by NYC). Northeastern Fine Jewelry is simply the best place to buy an engagement ring. You can 100% trust that she is going to LOVE the ring and it is top quality if you get it from Northeastern. They are the real deal and really great to work with."
"Friendly, attentive staff...and high quality jewelry and repair."
"Shopping last minute for a mothers day gift..........this is the place to go. Was greeted right away by an extremely friendly and knowledgeable employee. She gave me numerous ideas and options. Together we were able to pick out the perfect gift in my price range. Will never shop at another jewelry store again. Thank You!"
"I first purchased a ring from Northeastern Fine jewelry two years ago and Have not gone anywhere to buy anything else since. The service is second to none and the pricing is overly competitive. Gregg and Ray make sure that the service is perfect every time and the employees go above and beyond to follow up with me every step of the way. As far as I'm concerned they have a customer for life. Thanks again for everyones hard work and dedication."
"As a side note, I was in your Manchester location shortly before Christmas and bought a necklace and a pair of David Yurman earrings for my girlfriend under the recommendation of Vince. I have to say, the service was outstanding, the product is beautiful and I am now a customer for life. Thank you and your team for that."
-Trevor Allan Manchester, VT
"I wanted to take a moment to follow up and say thank you to you and David for assisting me in finding the perfect engagement ring. Dorothy's acceptance of my proposal on 8/3/13 was the happiest day of my life and I feel the thought put into and beauty of the ring I purchased from NEFJ added to that moment. It was the perfect symbol of our love and commitment to each other.
My fiancee absolutely loves the ring. If you recall she and I had looked at many rings together before I arrived at NEFJ and I was frustrated because I hadn't found anything I felt was right. You listened to me helped me communicate what she and I were looking for and demonstrated your expertise by producing a ring I felt genuinely excited about. The ring I purchased from you was a true surprise to her and she said: "I love it more than anything else we looked at!". She is still glowing making daily exclamations on how much she loves the ring.
The excellent service recommendations and care you and David provided are highly appreciated. I plan to return to you for future fine jewelry services and will recommend you to others citing my positive experience.
-Christopher G Albany, NY
"I wanted to write and thank you for all of the help in purchasing the Atmos Clock for my husband's birthday last month. I am relieved to tell you that he loves it! (Whew what a relief) He was impressed with the nerve I had spending that much money! I appreciate the fair deal you gave me and I'm sure we will consider coming to NE Fine Jewelry for future purchases. Thanks again!"
Karen T (Albany, NY)
"I received my ring Monday evening in addition to a lovely 2 page hand written card from Tim. I was absolutely taken by surprise. For those that know me well it is not an easy task to accomplish. The ring is beautiful! I wanted to Thank You for all your help your willingness to listen your professionalism and the follow up reports along the way. You are a valuable addition and asset to NEFJ. I thoroughly enjoyed my experience working with you and am certain I will be back in the store in the not so distant future."
-Michele B (Albany, NY)
"Just want to send a quick thank you note to you and the rest of the staff of Northeastern Jewelers; I was able to meet all of you from the top down in a social setting and it only spoke volumes as to who they hire and why as to set the gold standard for jewelry in the capital region. My girlfriend Leah and I both enjoyed eating with you and Dave. I look forward to seeing all of you at future events and with future transactions. As I have no doubt in my mind that I will be doing business with Northeastern well into the future. Thank you again!"
-Thomas Bombarger (Albany, NY)
"Its simple: if you want the best jewelry in the Capital Region, shop at Northeastern Fine Jewelry. Buying my fiancees engagement ring at Northeastern was the best shopping experience I have ever had. As a lifelong resident of the Capital Region, I have always heard my family and friends endorse Northeastern Fine Jewelry - now I know why. As every first time jewelry buyer should, I shopped around at other jewelry stores before choosing Northeastern Fine Jewelry. I was truly amazed at the quality of the engagement bands and diamonds that NEFJ offered in comparison to competitors. In the end, the quality of Northeasterns products, coupled with the first-class customer service and fair prices made buying there an easy decision. Thanks to Lynn, Megan, Donna and the rest of the staff at the Albany store for making my experience so memorable, and a special thanks to Vice President Gregg Kelly, who worked extra hours with me on Christmas Eve to make sure I got the ring my fiancee deserved. Northeastern Fine Jewelry has yet another customer for life!"
-Rob B. (Slingerlands, NY)
"My wife and I have been shopping at Northeastern for many years, probably since they opened in Vermont. Their pricing is always good and the quality and level of service excellent! Vince and Nicole know their merchandise and pricing inside and out. They always have a suggestion for an anniversary or birthday gift and they are right on the money. I have recommended them to many friends and family who travel there from New Jersey to make their purchases. They are the best and I will definitely be making more purchases there in the future. Keep up the good work!"
-Scott S. (Manchester, VT)
"When I found myself in the market for a new watch, I found myself meeting many Jewelers and sales people around the greater area. None offered the level of comfort and knowledge that I found with Northeastern Fine Jewelery in Manchester Vermont, and their store manager, Vince. After talking with him about my needs, he was very eager to please, offering a combination of knowledge, pleasant customer support and very competitive prices which I found at no other Jeweler. The buying experience was top notch and I will be returning to Northeastern exclusively in the future. After further talks, I have chosen a diamond for an engagement ring and met with another valuable member of the Northeastern team in Schenectady, Kris, who was equally as professional and is in the process of designing our ring. I could not be happier with my all around service from Northeastern and will continue to use and recommend them to friends and family well into the future. You guys have a great team and I will definitely be doing my shopping with you in the future. Keep up the good work!"
-Stanley P. (Manchester, VT)
"After hearing many good things about Northeastern I knew my first stop when I began looking for engagement rings for my now fiancee, would be here. You guys definitely did not disappoint. David was incredible from day one in helping me find the perfect engagement ring. His service along with the rest of the Northeastern staff has been top notch. David has gone above and beyond any expectations I may have had. We can not say enough about how great our experience has been and how David and Northeastern have continued to enhance this special time in our life. We cannot thank you enough."
-Sia and John (Saratoga, NY)
"We just wanted to say Thank you to everyone at Union St. store for providing us with such a pleasant experience and a great service. From the variety of jewelry stores we have been to we found Northeastern to have the best jewelry choices and we especially wanted to say Thank you to Jordan Wade as well."
-Malvina Z. (Schenectady, NY)
"I just wanted to send a simple note to thank you and your staff for their amazing help and service the past few days. Even though we didnt purchase our ring directly from you you guys were more than gracious with both your time and resources to help us get the ring appraised by (the amazing) Jim Naughter sized through Verragio and get things set up to order the matching band. Your staff at the Schenectady store (and Brittany from the Albany store) have been nothing short of wonderful and completely accommodating for my time especially since I was driving from Brewerton NY to come visit you guys. Being in sales myself and have been raised in a family-owned and operated retail business I can easily recognize fantastic customer service and you guys have it! I will certainly be recommending both your store and Jim for any jewelry and appraisal needs that my clients here at State Farm have. My experience yesterday was exceptional and you should pride yourself on having such a great group of managers and sales people on the front line to represent your business. Thank you so much! See you in three weeks!!"
-Erin T. (Brewerton, NY)
"My rings are everything I had hoped for. I was devastated when my engagement ring met its fate. The set had been hand made from molds and they matched Daves wedding band I didnt think I would ever have a matching set if it needed to be redone. I had always wanted a larger diamond; at the time my original was chosen as it was what we could afford and we were uneducated about diamond quality. So when we realized that the ring could be duplicated it seemed the right time to do it all at once. The results are amazing. Everything is perfect- the match the way they fit together the craftsmanship and that diamond! I am so happy and I want to thank you and the other jewelers who worked on it to create the set I had hoped for. We have enjoyed working with you and appreciate all that you have done for us. We look forward to working with you in the future."
-Cheryl (Albany, NY)
"I would like to take this opportunity to thank everyone at Northeastern Fine Jewelry for making my wishes for a beautiful custom wedding ring a reality. Thanks for making all my dreams come true. I picked up my ring on Thursday the 4th of March and my ring was the more beautiful than I ever dreamed possible. From the beginning when we first started this process we met Greg and Allen they made us feel very comfortable and we knew at that time we were in good hands as business owners ourselves we know the importance of customer service and they went above and beyond our expectations. They are both an asset to your business but we would like to take this time to give a special thanks to Allen Johnson would as been nothing but spectacular in helping me with my new custom ring as well as several other purchases. I look forward to many years of continued business ! Thanks again so very much"
-Bill and Kim DeGroff (Schenectady, NY)
"Just wanted to thank you for such a pleasant experience over the weekend in your Union St. store... my husband bought me a watch for my upcoming birthday that I was very excited about (and is now hidden away in the house somewhere until the day arrives). Even though I was there and knew what I was getting the staff still offered to wrap it and work with my husband discreetly while I was sent to browse other items. :-) The handwritten thank-you note my husband received in the mail yesterday was also a nice touch. Thank you... we will be back."
Ashley DelSignore (Albany, NY)
"This ring is the most beautiful ring I have ever seen! I had looked online at rings and found some I liked. None of them compare to my ring! Its so exquisite. It looks like an antique but still has modern flare w/ the gold heart on the sides. The diamond sparkles and catches my attention constantly. I have gotten numerous comments about it from people I dont even know. I could not have asked for anything better."
-Rachel H (Fairfax, VA)
"I just wanted to say Thank you to everyone at NEFJ who made mine and Amys (my new fiance) engagement a great experience. I got the ring in Schenectady stopped in Albany for a few other things and got a size adjustment at the store in Manchester, VT (where we got engaged). Everything worked out perfect. We cant thank you enough for everything."
-Eric H (Albany, NY)
” I wanted to reach out to you and tell you how thankful and appreciative I am for the service and attention given to my fiancee Laura. NEFJ is a class act in my humble opinion made possible with managers like yourself who uphold the quality and service reputation rightfully earned in the Capital District! We look forward to continued business with you!”
-Michael A. Quaranta (Schenectady, NY)
"You have quality jewelry. My husband and I purchased my engagement ring our wedding rings and my diamond anniversary ring from you. Also your staff is friendly and welcoming."
- Jennifer H. (Clifton Park, NY)
"Northeastern Fine Jewelry is a magical place that constantly evolves to keep in touch with changing trends. However Northeastern also creates precious ties because the individuals who live there (not work) consistently demonstrate integrity sincerity and kindness that distinguish."
-Susan C. (Slingerlands, NY)
"Quality Service! The staff is always friendly and helpful!"
-Dawn K. (Schenectady, NY)
"Northeastern has the best jewelery choices and staff not only in the Northeast but in the whole country. This is not by luck but by the hard work of staff and family. They make everyone feel like their most important customer. Keep up the good work."
-Karen O. (Albany, NY)
"My husband loves your high end men's watches and everyone we have met there is a pleasure to work with."
-Ellen W.; Albany, NY
"Northeastern Fine Jewelry is without question one of the finest jewelry stores I have ever dealt with. You guys are a class act and make companies like Zales pale by comparison."
-Dan Globus; Staten Island, NY